Privacy Policy

1. What We Collect

• Account Details: Name, email address, contact phone number, and account password.
• Order & Delivery Information: Physical shipping address, recipient contact numbers, and specific item request details necessary to process and deliver orders.
• Device & Technical Info: IP address, browser user agent, and session identifiers collected automatically for store security and anti-fraud monitoring.
• Customer Inquiries: Communications submitted through our contact forms or direct WhatsApp channels.

2. What We Don't Collect

G-Tech Solutions does not directly store sensitive financial banking credentials or card numbers on our servers. Off-platform transactions (e.g., M-Pesa or direct cash on delivery) are processed directly through secure mobile network channels or upon delivery inspection.

3. How We Use Your Data

• To fulfill product orders, handle deliveries, and provide customer support across Kenya.
• To issue verification codes (OTP) and maintain the security of your store account.
• To notify you regarding order status changes or inventory availability updates.

4. Data Sharing & Third Parties

We do not sell or lease customer information to third parties. Data is shared exclusively with necessary service providers essential for running store operations (e.g., SMS/Email delivery providers for order OTPs and courier delivery services).

5. Your Data Rights

Under Kenya's Data Protection Act, 2019, you have the right to request access to, correction of, or deletion of your personal information held by G-Tech Solutions. For any privacy requests, contact us directly at [email protected] or via WhatsApp at +254 797 003848